Shipping & Returns

Shipping

Your order may take up to two weeks to process.  Your plans must be personalized for your lot.  Be sure to include the Lot number, Address (if available), Subdivision, Parish (county), Owner's Name (or Builder), and Contact Info with your order.   

We may need to contact you for more details regarding your purchase.  If you require modifications to your plans, please indicate that as well.

Credit card authorization and verification must be received prior to processing. 

Returns

Please notify us immediately if there is a problem with your order.  Refunds can only be made prior to actual receipt of PDF's.  Once plans are electronically sent we cannot allow refunds.  All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of request.